A+ Certification(Hands-on Help Desk and PC Troubleshooting)

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Course Number	Course	Clock Hours	Credit Hours
AP-01	A+ Core Hardware Service Technician	270	12
Ap-02	A+ Operating System Technologies	270	12
	Total	540	24

Diploma: Computer Technician

Program Pre-requisites: This package is designed for individuals who have some experience in computers, familiarity with hardware, and DOS, and who need skills on a fast pace to tap into an urgent market in computer help desk, troubleshooting, and networking.

Program Objectives: Students completing the program should have the necessary skills to become employed as an entry-level computer hardware and software troubleshooter, computer repairperson, computer builder, software installer, and help desk provider.

Certification: A+

Topics covered are as follows:

A+ Core Hardware Service Technician: (1) Installation, Configuration and Upgrading, (2) Diagnosing and Troubleshooting, (3) preventive Maintenance, (4) Motherboard/processors/Memory, (5) Printers, (6) Basic Networking.

A+ Operating System Technologies: (1) OS Foundations, (2) Installation, Configuration and Upgrading, (3) Diagnosing and Troubleshooting, (4) Networking.