Start your DOT-COM business now (Continued)

 

3. Technical (Advanced):

Building Your Dot-Com using Siebel Sales and Service Systems

Purpose: To go through, in details, the functionality of using the Dot-Com implementation using Siebel 2000.

Siebel eSales: Overview, Home Page, Catalog page, Shopping Basket Page, Order Page, Working with Quotes

Siebel eService: Registering to request access, starting a Siebel eService Session, Searching through FAQs, Viewing Answers to FAQs, Submitting a Service Reqest, Checking the Status of an Existing Service Request, Changing the Contact Profile, Changing Password, Retrieving a Forgotten Password, Viewing Attachments to a Service Request, Sending E-mail to users.

Siebel eChannel: Receive and manage opportunities, manage accounts, manage activities, manage contacts, create quote and orders, receive and manage service requests, view literature, view product catalog, view and edit profile, automated opportunity and service request assignment, notifications, opportunity assignment and status tracking, service request assignment and status tracking,

Siebel Sales and Service:

Sales: User interface and navigation, creating customer records, managing customer data, sales workflow, roles and tasks, telesales, tracking sales opportunities, providing information to your customers, managing sales, sales and marketing administration.

Service: Service workflow, service requests basics, research and resolution, working requests and problem solving, managing service requests, service administration.

 

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